Refund & Cancellation Policy
1. Who you are buying from
Tulimoa is operated by Tulimoa (Florian Baraz), Cuxhaven, Germany. Card purchases (the launch package, the ad spot and balance for Tulimoa Memory) are sold and processed by our Merchant of Record, Polar(Polar Software, Inc., 3500 South DuPont Highway, Dover, DE 19901, USA). Polar is the seller of record for the transaction and handles the payment, the invoice, any applicable taxes, and refunds. Polar's buyer terms apply to the purchase in addition to this policy. Payments in USDC for Tulimoa Memory (see section 3) are made on-chain on the Base network, directly to Tulimoa's wallet, without Polar.
2. Free and paid offers
Browsing the Tulimoa directory is free, and a listing is free with the Tulimoa badge. Paid offers are the launch package, the ad spot and balance for Tulimoa Memory, each paid once; there are no subscriptions. This policy governs these purchases.
Launch package (USD 5, one-time). It publishes a listing without the badge, gets it reviewed first, and includes an optional free welcome post from @gettulimoa on X and a mention in the Launch Radar. You pay at the end of the submission form, before review. If we reject the listing, we refund the full amount automatically. Once the listing is live, the service is considered performed and there is no refund. A listing removed later for breaking our rules is not refunded.
Ad spot (USD 10, one-time, 30 days). Your listing takes the first, ad-labeled spot of the homepage preview, the directory and the Launch Radar for 30 days, starting at the next free slot. If your window has not started yet, email us and we refund the full amount. Once it is running, there is no refund.
3. Tulimoa Memory balance
Tulimoa Memory is paid from a prepaid balance per memory. You top it up by card in the dashboard, from USD 5 to USD 1,000 per purchase; the amount before tax is credited to the memory you choose. Agents can also top up, or pay per call, in USDC. Every top-up is a one-time payment: there is no subscription and nothing to cancel. The balance has no expiry date, is used up by calls and storage fees as described in our pricing documentation, and is not paid out. When a memory is deleted, its unused balance is forfeited. The one-time welcome credit of USD 1 is free and is not paid out.
Where the law requires a refund, in particular when a consumer withdraws in time (see section 4), we refund unused balance on request.
4. Right of withdrawal for consumers in the EU and EEA
If you are a consumer resident in the EU or the EEA, you normally have the right to withdraw from a distance contract within fourteen days without giving a reason.
Launch package. When you book it, you expressly ask us to start right away and confirm that you understand that your right of withdrawal ends once the listing is live. If the listing is rejected, you get the USD 5 back automatically.
Ad spot. The rules in section 2 apply.
Tulimoa Memory balance. At checkout we do not ask you to waive your right of withdrawal, so your statutory right of withdrawal applies to a top-up by card. If you withdraw, we refund as the law requires.
To withdraw, send a clear statement by email to hello@tulimoa.com; that is enough. You do not need a specific form.
5. Refunds we grant beyond that
Over and above your statutory rights, we can grant a refund at our discretion, for example for a duplicate charge, a charge you did not authorise, or a technical fault on our side that stopped you from using a service you paid for. Email us at hello@tulimoa.com and we will look at it in good faith.
6. How to request a refund
Send every refund request by email to hello@tulimoa.com, for card and USDC payments alike. For a card purchase, include the email address you used at checkout and your Polar order or receipt number. Once we approve a refund, Polar, as our Merchant of Record, refunds the amount to your original payment method. How long it takes to appear depends on your bank or card provider. For balance paid in USDC, include the transaction reference.
7. Chargebacks
If something looks wrong with a charge, please contact us first. A chargeback opened with your bank is slower for everyone and may suspend your account until it is resolved. We would much rather sort it out with you directly.
8. Your statutory rights
Nothing in this policy limits mandatory consumer rights you have under the law that applies to you, including any statutory right of withdrawal or warranty. Where this policy and a mandatory right conflict, the mandatory right prevails.
9. Contact
Tulimoa, Gurlittstr. 6, 27474 Cuxhaven, Germany. Email hello@tulimoa.com, also for questions about a payment, an invoice or a refund. For card purchases, Polar sends the receipt and invoice by email; for USDC payments, we issue an invoice on request by email to hello@tulimoa.com.